Terms & Conditions
1. Booking and Payment
Your balance is due eight weeks before the start of your holiday.
Please refer to the confirmation invoice for the exact date, as
no further reminder will be sent.
If the balance is not paid in time we reserve the right to cancel
your booking and retain your deposit.
If you book a holiday within eight weeks of departure full payment
is required at the time of booking.
The welcome pack will be posted to your address 3 weeks before
the start of your holiday (subject to the full payment). Overseas
guests should allow at least 14 days for delivery. Please advise
if you would prefer the welcome pack to be sent to the first night’s
accommodation.
2. Changing your booking
If you wish to make any changes to your booking prior to the due
date for final payment, we will do our utmost to help, subject to
availability and an administration fee of £25 per person.
Any alterations you wish to make to your booking must be notified
to us in writing and be signed by the person who signed the booking
form.
3. Cancelling your booking
If you or any member of your party has to cancel the booking, you
must do so in writing and this letter/email must be signed by the
person who signed the booking form. The cancellation will take effect
from the date that such written notice is received in this office.
• For a cancellation received more than 56 days before the
start date of the holiday the deposit will be forfeit, whilst any
other payment towards the cost of the holiday will be refunded.
• For later cancellations the deposit will be forfeit but
any payment towards the holiday will be refunded minus the following
charges:
• 56 - 43 days before the start: 25% of the balance
• 42 - 29 days before the start: 50% of the balance
• 28 - 15 days before the start: 75% of the balance
No refund can be given for a cancellation within 14 days of the
start of a holiday
or whilst the holiday is in progress.
Please note: Other charges may be applicable as a result of the
cancellation of all or part of the booking party (such as single
room supplements). These cancellation fees are implemented in all
cases, so we recommend that you are fully covered by a comprehensive
travel insurance policy.
4. Website/Brochure information
The information given in our website/brochure has been carefully
checked and believed to be correct at the time of publication. We
reserve the right to make changes and if they occur, they will be
advised to you before the booking contract is concluded. If there
are any changes to the published prices, these will also be confirmed
at the time of booking.
5. Changes or cancellation by us
We always endeavour to avoid cancelling confirmed bookings but we
must reserve the right to do so.
If we have significantly to modify or cancel your booking before
departure, such as a change to the accommodation area for the whole
or a major part of your trip or a change to the date of departure,
we will advise you as soon as possible whereupon you can:
(a) Accept the changed arrangements or
(b) Take an alternative holiday (if this is of a lower price we
will refund the difference; if higher we may ask you to pay the
difference) or
(c) Cancel/accept the cancellation and receiving a full refund of
all monies paid.
Please note that the above options do not apply if the changes are
considered to be minor.
If we have to make a significant change or cancel, we will pay
you compensation up to a maximum of £25 per person. Compensation
will not be payable and no liability beyond offering the above mentioned
choices can be accepted where we have to cancel as a result of unusual
and unforeseeable circumstances beyond our control or force majeure.
We regret that we cannot pay any expenses, costs or losses incurred
by you as a result of any change or cancellation.
No compensation is payable if we cancel as a result of your failure
to comply with any requirement of these booking conditions, such
as delayed payment(s).
6. Force majeure
We regret we cannot accept any liability or pay any compensation
where the performance or prompt performance of our contractual obligations
is prevented or affected by, or should you otherwise suffer any
damage or loss as a result of force majeure. Force majeure means
any event which we, or the supplier of the service(s) in question,
could not, even with all due care, foresee or avoid. Such events
include war or threat of war, riots, civil strife, terrorist activities,
industrial disputes, fire, natural or nuclear disasters, adverse
weather conditions and all similar events outside our control.
7. Your responsibilities
In the interests of safety you must undertake to follow the route
notes provided in your welcome pack, as well as those provided by
anybody on our behalf, heed any warning or advisory notices encountered
on your walk, follow the Country Code and act sensibly and prudently
at all times.
8. Complaints and problems
In the unlikely event that you experience any problems with your
holiday whilst away, you should contact our office immediately and
we will do our best to resolve the problem straight away. Should
it not be possible to resolve your complaint immediately, you should
write to us, giving full details, within 14 days of the holiday's
conclusion. Complaints received after this date can be very difficult
to investigate.
9. Insurance
We strongly recommend that you protect yourself, your equipment
and luggage with a suitable holiday insurance policy. This insurance
should also be arranged to cover non-returnable costs should you
have to cancel your trip due to unexpected personal circumstances.
10. Lastly
Your booking is accepted on the basis of the above conditions. These
terms and conditions do not affect your statutory rights as a consumer.
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